Florence, founded in 1866, pairs a historic downtown with newer subdivisions, and the town has been adding more than 200 homes a year. DRR handles water losses in both, drying to IICRC S500 and documenting the job for your insurance company.
Water damage restoration in the Pinal County seat
Florence is the county seat of Pinal County and the sixth-oldest non-Native American settlement in Arizona, and its historic downtown is a National Historic District. Water service is split by geography: the Town supplies groundwater east of Felix Road, EPCOR serves the area to the west, and the Town's own report notes that the Anthem community (Anthem at Merrill Ranch) receives EPCOR water. Your side of Felix Road decides which utility handles a broken meter or service line, and which annual water quality report describes what comes out of your tap.
Florence · Local Loss Types
Common water damage sources in Florence
Two water systems, split at Felix Road
East of Felix Road, water comes from the Town's own groundwater wells; to the west, EPCOR is the provider. In an emergency, close your home's main shutoff first, then call the right utility if the problem is on their side of the meter.
Hard water in Anthem at Merrill Ranch
EPCOR's 2025 report for its San Tan Anthem system lists hardness of 17 to 18 grains per gallon. At that level, mineral sediment piles up in the bottom of tank heaters, and a heater that pops or rumbles is usually telling you so.
Historic downtown buildings
Older buildings in the National Historic District can have original plaster, wood floors and trim that are hard to match. We dry them in place wherever the material allows, using controlled drying instead of tear-out, and document anything that has to be removed.
Manufactured homes
About one in five Florence homes is a mobile or manufactured home. Water from a failed line in one often ends up in the underbelly, out of sight, so we open the belly wrap, pull wet insulation and dry the floor system before closing it up.
Homes empty part of the year
The Town notes that thousands of visitors spend their winters in Florence. A home that sits empty the rest of the year can hide a slow leak for weeks; turn off the main when you leave and arrange for someone to check in.
Storms and the Gila River
The Gila River runs through historic Florence, and FEMA has issued county-wide storm and flood disaster declarations for Pinal County more than once. Storm water that gets inside is treated as contaminated, and porous materials it touched usually come out.
Step by Step
Our Florence Water Damage Response Process
Emergency Dispatch
A live person answers 24/7 and a crew is dispatched from our Tempe shop as soon as you call.
Assessment & Documentation
Moisture mapping with pin and pinless meters and thermal imaging across every affected area. The source of the loss is identified and photographed before work begins.
Water Extraction
Standing water is extracted and the water is categorized under IICRC S500 — clean supply line, gray, or contaminated — because the category drives both the work and your carrier's coverage review.
Structural Drying
Dehumidifiers and air movers are placed for the loss class, with moisture readings logged daily. Equipment stays until materials reach dry standard, not on a fixed timer.
Documentation & Reconstruction
Adjuster-ready file with readings, equipment logs and photos. Repairs and rebuild under one contractor, AZ ROC #349012.
Local Context
Florence Water Damage: What You Need to Know
Florence was founded in 1866 and is the county seat of Pinal County; its historic downtown is designated a National Historic District (Town of Florence).
The Town's water service area extends east of Felix Road; EPCOR serves the area to the west, and the Anthem community (Anthem at Merrill Ranch) receives EPCOR water.
EPCOR's San Tan Anthem system serves about 4,500 connections with groundwater from the Pinal Active Management Area; its 2025 report lists hardness of 17–18 grains per gallon.
Florence's median home was built in 2005, and 2,603 homes were built in the 2010s alone (ACS 2020–2024).
FAQ
Water damage restoration Florence — FAQ
Do you serve Anthem at Merrill Ranch?
Yes. Anthem at Merrill Ranch is a Florence community (not the Anthem north of Phoenix), and we serve it along with Magic Ranch, the historic downtown and the rest of 85132. A live person answers 24/7.
Who supplies my water in Florence?
It depends on where you live. The Town of Florence serves the area east of Felix Road, and EPCOR serves the area to the west, including the Anthem community. Your water bill shows which one you have.
Can you dry a historic downtown building without tearing out original materials?
Often, yes. We measure moisture in plaster, wood and masonry and dry in place with controlled airflow and dehumidification where the material allows it. When something can't be saved, we document it before removal so your carrier sees why.
My water heater is making popping noises. Is it about to leak?
Popping or rumbling usually means sediment and scale have built up in the tank, which is common with hard water. It isn't always a sign of failure, but have it flushed or inspected and check the floor around it for moisture. If it does leak, shut off the water to the heater and call us.
Do you work with my insurance company?
Yes. DRR has worked claims with State Farm, Farmers, Allstate, USAA, Liberty Mutual, American Family and others across the Phoenix metro. We document the loss the way adjusters need it and can work directly with your adjuster.
Can you also handle the repairs?
Yes. DRR is a licensed Arizona contractor (AZ ROC #349012), so drying, repairs and reconstruction can stay with one contractor.
Water damage in Florence?
Live answer 24/7, crew dispatched as soon as you call. IICRC Certified Firm, licensed Arizona contractor.
(602) 228-949424/7 · All of Florence · AZ ROC #349012