How to Choose a Restoration Contractor in Arizona.
A 10-Point Checklist.
After a water or fire loss, you’ll get calls from contractors you’ve never heard of. Here’s exactly what to ask — and what the answers should sound like.
10 Questions. The Answers Should Be Clear.
Are you licensed in Arizona?
“We're licensed in our home state.”
AZ ROC KB-1 Dual #349012 — verify right now at roc.az.gov
Can I verify your license online?
“Hesitation, excuses, "we're in the process."”
Yes. roc.az.gov. Takes 30 seconds.
Are your workers your employees or subcontractors?
“We use trusted subs.”
DRR employees. Same people start to finish.
Are you IICRC certified?
“We follow IICRC standards. (Not the same as certified.)”
Yes. IICRC certified. Ask for the certificate.
Will you give me a written scope before work begins?
“We'll assess as we go.”
Xactimate Level 3 scope in writing before a dollar is spent.
Who is my point of contact throughout the project?
“Someone from our team will be in touch.”
One project manager. One number. Every day.
Have you worked with my insurance carrier before?
“We'll figure it out.”
We communicate directly with your carrier. We speak their language.
Can you show me proof of insurance?
“Delay, "we'll send it later."”
Certificate of insurance provided before mobilization.
Do you have experience with this type of loss?
“All water damage is the same.”
Category 1/2/3, Class I–IV, ICRA compliant, large-loss commercial — ask us specifically.
Can you provide references?
“Check our website reviews.”
References available upon request. Banner Health, City of Goodyear, and others on file.
After Storms, Unlicensed Operators Flood Arizona
After monsoon and storm events, unlicensed contractors actively solicit Arizona homeowners and businesses. Never sign a contract without verifying the license at roc.az.gov. If a contractor can’t be verified, walk away.
Verify a License at roc.az.govDRR Passes All 10.
Ask us any of these questions.
We have the answers.
From day one to the day the project is completed. Verifiable credentials. Transparent process.
AZ ROC #349012 · IICRC · BBB A+ · Verify at roc.az.gov