ANSI/IICRC S540
Trauma & Crime Scene Cleanup
Applies to specialty scopes that involve biological residue, forensic cleanup, or unattended-decomposition events. Protocols for containment, disinfection, and disposal documented to standard.
Specialty Services
Specialty Restoration Services
Beyond emergency mitigation — DRR provides the full spectrum of specialty restoration and documentation services.
What We Do
The Full Restoration Spectrum
Contents Restoration & Pack-Out
Salvageable contents are inventoried line by line, packed out to our controlled facility, cleaned using appropriate methods for each material type, stored securely, and returned once restoration is complete.
- Room-by-room inventory and photo documentation
- Ultrasonic, dry, and wet cleaning methods
- Climate-controlled storage during restoration
- Coordinated return and placement on completion
Document & Electronics Recovery
Water and smoke-damaged documents and electronics require specialized handling within hours of a loss. We deploy freeze-drying for documents, data recovery protocols for storage media, and specialized cleaning for electronics.
- Freeze-drying for wet documents and books
- Hard drive and media data recovery coordination
- Electronics cleaning and desiccant drying
- Chain-of-custody documentation throughout
Odor Control & Deodorization
Persistent odors from fire, water, mold, and biohazard events require source elimination first — then neutralization. We sequence ozone, hydroxyl generation, and thermal fogging based on the odor source and structure type.
- Source identification and elimination first
- Ozone treatment for unoccupied structures
- Hydroxyl generation for occupied environments
- Thermal fogging for penetrating porous surfaces
Reconstruction & Build-Back
DRR handles reconstruction in-house — no handoff to a separate GC. Our licensed crews rebuild from demo to finished surface, maintaining a single point of accountability for your carrier and your timeline.
- Licensed in Arizona — AZ ROC #349012
- Xactimate scopes matched to reconstruction cost
- Single vendor from mitigation through build-back
- No subcontractor markup or coordination gaps
Storm Damage & Emergency Tarping
Hail, wind, and monsoon storms require immediate structural protection before secondary water intrusion compounds the loss. Our emergency response crews deploy tarping, board-up, and temporary weatherproofing around the clock.
- 24/7 emergency tarping and board-up
- Photo documentation before and after protection
- Temporary power and shoring as needed
- Coordinated with insurance adjuster inspection schedule
3D Digital Documentation (Matterport / DocuSketch)
Every large-loss project benefits from a digital twin. We capture Matterport and DocuSketch scans that produce carrier-ready virtual walkthroughs, dimensionally accurate floor plans, and time-stamped condition documentation.
- Immersive 3D virtual walkthroughs for adjusters
- Dimensionally accurate floor plans auto-generated
- Pre-demo and post-demo scan comparison
- Hosted digital files delivered with project closeout
Why DRR
One Vendor, Full Scope, Zero Handoff
Specialty services are often where restoration projects fall apart — handed off to third parties with no accountability. DRR keeps every specialty service in-house, under one license, with one project file. Your carrier gets a clean, defensible record. You get a finished property.
AZ ROC #349012
Specialty Restoration — Standards & Equipment
The standards we work to. The equipment we deploy.
Standards we follow
Manufacturer protocols
ESPORTA / CRDN contents recovery
Soft-goods (clothing, linens) restoration via ESPORTA wash systems. Hard-goods + electronics through certified contents recovery facilities (CRDN, Service-First, etc.). Each facility's protocol is documented and matched to the loss type.
OSHA 1910.134
Respiratory protection (when applicable)
Ozone, ULV fogging, and hydroxyl deodorization scopes follow OSHA respiratory protection — fit-tested APRs, exposure controls, post-job air monitoring before reoccupancy.
Document recovery best practices
Freeze-dry / vacuum freeze-dry
Wet documents (medical records, legal files, books) sent to certified vacuum-freeze-dry facilities (Document Reprocessors, Polygon) for sublimation drying. We don't air-dry critical documents — risk of binder failure and ink runs.
Equipment we deploy
Ozone generators (high-output)
Cynergy Ozone, Queenaire OZ8000 class generators for severe odor — protein, smoke, decomposition. Always deployed in unoccupied space with documented exposure schedules; aggressive ozone is incompatible with rubber, electronics, and rendering surfaces.
Hydroxyl generators
Hydroxyl generators (Odorox, HGI) for occupied-space deodorization. Slower than ozone but safe to run with people, pets, and electronics in place — common on commercial spaces that can't fully evacuate.
Ultrasonic cleaning
Ultrasonic baths for hard-goods (silver, electronics housings, glassware). Mechanical action of cavitation removes soot and char from intricate surfaces hand-cleaning would damage.
Electronics restoration (corrosion neutralization)
Servers, electronics manufacturing equipment, and data-center hardware go through corrosion-neutralization (deionized water + corrosion inhibitor flush) and ESD-safe drying — different protocol from general drying.
ATP testing for clearance
Adenosine-triphosphate luminometer testing for surface-cleanliness verification on biohazard, hoarding, and food-service post-loss scopes. Quantitative clearance, not visual judgment.
FAQ
Specialty restoration — FAQ
What does "specialty restoration" actually cover?
The work that doesn't fit into the standard mitigation/reconstruction buckets — contents restoration (cleaning, deodorizing, and inventorying personal property), document and book recovery, electronics restoration, art and photograph recovery, odor control, and high-value contents pack-out and storage.
Can you restore documents and books damaged by water?
Yes. Vacuum freeze-drying is the gold-standard recovery for water-damaged paper. We pack and ship to a specialty freeze-dry facility, which sublimates the moisture out of the paper without warping or ink-running. Most documents come back legible and usable. Contracts, medical records, and business archives are common scopes.
How are electronics restored after smoke or water damage?
Smoke-affected electronics get ultrasonic cleaning of circuit boards plus corrosion neutralization for connectors and contacts. Water-affected electronics need the same plus drying — and timing matters; the longer wet electronics sit, the worse the corrosion. We coordinate with manufacturer service when warranty status matters.
What about art, photographs, and irreplaceable contents?
Specialized handling: photographs are air-dried or freeze-dried per their substrate, paintings are stabilized and referred to a conservator, framed art is unframed and treated separately. We work with art conservators in the Phoenix area for high-value pieces. Cataloged, photographed, and tracked through chain-of-custody.
Do you offer odor control beyond standard cleaning?
Yes. Hydroxyl generation, ozone treatment, thermal fogging, and HVAC decontamination — selected based on what's causing the odor and what materials are in the space. Source removal is always the first step; air treatment alone doesn't fix odor in porous materials.
Are content inventories provided to my insurance carrier?
Yes. Every pack-out is photographed, labeled, and inventoried in carrier-ready format. Items moved to our facility are tracked with chain-of-custody. Items declared non-restorable are inventoried separately for the contents claim.
How are items packed out and stored?
Photographed in place, packed by trained crews, labeled by room and box, transported to our climate-controlled storage, and tracked through a barcoded inventory system. Owners can request access or specific items at any point during storage.
Do you handle large-loss commercial contents?
Yes — server rooms, lab equipment, archives, manufacturing inventory, and office contents. Pack-out, restoration, and pack-back are all in scope. For continuity-critical losses we coordinate timing with the owner's operational needs.