Stop calling at 3am.
Catch the loss before it happens.

Building maintenance handles working systems — HVAC servicing, lighting, plumbing repairs. The DRR Preventive Care Program is restoration-specific: we look for the conditions that cause CAT-eligible losses (water intrusion paths, building-envelope failures, moisture accumulation in concealed assemblies) before those losses happen. The two complement each other; we typically work alongside a building's existing maintenance team rather than replacing them.

A scheduled visual walkthrough of the loss-prone systems on your property: roof (flashing, drains, HVAC penetrations, sealant condition), water heater and softener connections, plumbing manifolds and accessible supply lines, HVAC condensate lines and pans, sump and ejector pumps, crawl space and below-grade spaces, window weep holes and door thresholds in flood-prone elevations, and visible signs of moisture migration in finishes. Documented with date-stamped photos and a written log entry retained on the property file.

Yes — emergency mitigation is billed per the loss event because it's a covered cost on the carrier claim. What contract clients get is priority dispatch, faster on-site arrival because we already know the property, pre-existing condition documentation that supports the claim, and a single-source contractor through both mitigation and reconstruction. The contract fee buys access and documentation, not free emergency labor.

Documented preventive inspection records typically help in three ways: they establish the property's pre-loss condition (so the carrier can't push back as easily on "this damage was pre-existing"), they speed up the adjuster's scoping because the photo timeline already exists, and they support the property owner's policy duty of reasonable care. We don't promise carrier-specific outcomes — every policy and every adjuster is different — but we have not yet seen a documented client claim outcome WORSE than an undocumented one.

The program scales from single commercial buildings to multi-property portfolios. Foundation tier suits a single building under ~50,000 sq ft. Portfolio tier suits 2-10 properties or larger single sites. Enterprise tier covers hospitality, healthcare, and large multi-site portfolios where coordination overhead matters as much as the inspection itself. Single-family residential is generally not a fit — the math only works at commercial scale.

Yes — month-to-month with 30 days written notice. We don't lock contracts. The program works because PMs renew based on what we surface, not because they can't leave.

An IICRC-certified DRR field technician — the same team that responds to your emergencies. Not a separate inspection-only crew. Continuity is part of the value: when a loss happens, the technician on-site is someone who has already walked the property and knows where the loss-prone elevations are.

A FLIR-class thermal camera survey of the building envelope identifying moisture intrusion through walls and roofs that's invisible to a visual inspection. Best run during pre-monsoon shoulder months when ambient and interior temperatures differ enough to surface anomalies. Findings documented in a written report; we recommend remedial scope where appropriate but never bundle the remedial scope into the contract — it's quoted separately so the inspection stays an independent assessment.

Schedule a no-cost property walk. A DRR project manager spends 60-90 minutes on-site assessing scope, identifying loss-prone systems specific to your building, and proposing a tier-matched plan with line-itemed coverage. No contract pressure on the walk — about half of property walks result in an immediate contract; the other half become reactive emergency relationships that convert later.