DRR deploys certified technicians with calibrated drying systems and psychrometric documentation. We protect your structure and your claim from the moment we arrive — every reading logged, every decision defensible.
What We Do
Every water loss is classified by contamination level per S500. Category 1 through Category 3 determines scope, PPE, and material-removal protocol.
We calculate evaporation loads and deploy the exact number of dehumidifiers and air movers needed to achieve drying goals.
Daily temperature, humidity, and dew point readings at every location — producing an adjuster-ready drying log.
Thermal imaging and moisture meters map every affected assembly. Readings plotted on floor plans for carriers.
Airflow paths are engineered, not guessed. Equipment placed per IICRC formulas and removed only at threshold.
No job closes without a final moisture survey confirming all materials returned to normal moisture content.
What To Do First
If you've just discovered water damage, the first 60 minutes shape the entire claim. These five steps preserve evidence, limit secondary damage, and let the responding crew start mitigation faster.
Shut off the building's main water valve, or close the supply line nearest the leak. Even partial reduction limits secondary damage and slows the IICRC S500 contamination-category drift from Cat 1 to Cat 2 to Cat 3.
Lift textiles, paper, electronics, and furniture out of standing water within the first hour. Anything submerged for 24-plus hours is far harder to salvage, especially in Category 2 or 3 events.
Photograph each affected room from multiple angles with timestamps before any mitigation begins. Adjusters need a pre-mitigation record — this protects your claim regardless of which contractor responds.
Do not enter rooms where outlets, appliances, or breaker panels are submerged. Cut power at the main breaker only if you can reach it without standing in water; otherwise wait for a qualified responder.
Tell us the source (clean supply, sewage backflow, storm intrusion), affected square footage, building occupancy, and how long water has been present. DRR dispatches a Phoenix-metro crew within 60 minutes, 24/7.
Water Damage — Standards & Equipment
ANSI/IICRC S500
Defines Category (1/2/3) loss classification, Class (1–4) drying complexity, equipment placement formulas, daily moisture documentation, and clearance criteria. Every DRR water job is scoped, executed, and documented to S500.
ANSI/IICRC S540
Applies when water loss involves sewage backflow or biohazard cross-contamination. Triggers Category 3 protocols + biohazard handling.
EPA / OSHA
Pre-1978 building stock receives lead-safe work-practice protocols. Sewage and trauma scopes follow OSHA 1910.1030 bloodborne-pathogen standards in addition to S500.
High-CFM truckmounted extraction (HydraMaster CDS, Vortex, equivalent) for bulk-water removal at the start of the job — sets the dry-out clock back hours vs. portable units.
Drieaz F413 / Phoenix DryMax LGR class for high-saturation environments. Pulled per S500 dehu-grain-depression formulas, not eyeballed.
Placed per S500 airflow-path engineering — circular flow against wet surfaces, not blasted at random walls. Quantity calculated from affected square footage and saturation grade.
HEPA AFDs (Drieaz HEPA 500 class, ~500 CFM) placed during demolition and Category 2/3 jobs to capture aerosolized contaminants before they spread.
FLIR thermal cameras for non-destructive moisture mapping. Calibrated pin and pinless meters (Tramex, Protimeter) for daily readings logged into the drying log.
FAQ
We dispatch 24/7 with a 60-minute on-site target across the Phoenix metro. The longer water sits, the more secondary damage and microbial risk you take on, so call as soon as you discover the loss — even if you're still figuring out the source.
Most sudden-and-accidental water losses are covered (burst pipes, supply-line failures, appliance leaks, storm intrusion). Long-term seepage and maintenance issues typically are not. We document every loss with daily psychrometric readings and IICRC S500 scope so your adjuster has a defensible record from the first hour.
ANSI/IICRC S500 is the consensus industry standard for professional water damage restoration. It defines loss categorization, drying classes, equipment placement, documentation, and clearance criteria. Every DRR water job is performed and documented to S500 — both because it produces better outcomes and because it's what insurance carriers require.
Category 1 is clean water from a sanitary source (e.g., a supply line). Category 2 is significantly contaminated (washer overflow, dishwasher discharge). Category 3 is grossly contaminated — sewage, ground-source flooding, or any water that has sat long enough to grow microbial colonies. Category drives PPE, demolition scope, and material salvageability.
A typical Class 1–2 drying job takes 3–5 days. Larger losses with saturated assemblies (Class 3 or 4) can run 7+ days. We don't pull equipment until a final moisture survey shows materials have returned to normal moisture content for the building.
It depends on category and saturation time. Category 1 drywall is often dryable in place; Category 2 may require partial removal; Category 3 requires removal of porous materials, period. We follow S500 to make that call — not the demolition cost. Insulation almost always needs to come out once wet.
Yes. Every loss includes a written drying log with daily temperature, humidity, and moisture-content readings at every location, photo documentation, equipment placement diagrams, and a final clearance survey. Most national carriers and TPAs already have us in their networks.
Mitigation is the emergency-response phase — extraction, structural drying, and stabilization to prevent further damage. Restoration is the rebuild phase — replacing drywall, flooring, paint, cabinetry. DRR handles both under one contract through our reconstruction division, so you don't manage two contractors.
Technical References
Every hour of standing water increases structural damage and microbial risk. Our crews are dispatched rapidly across Maricopa County.
