Fire Damage Restoration
Phoenix, AZ

Immediately. Every hour soot sits on surfaces causes deeper staining — acids in smoke actively corrode metals, etch glass, and discolor porous materials. Within 24–48 hours, some smoke damage becomes permanent. Call DRR the moment the fire department clears the scene.

Yes — fire and resulting smoke damage is one of the most universally covered perils in a standard HO-3 policy. This includes smoke that travels beyond the point of origin, soot on walls and ceilings, and smoke-damaged HVAC systems. DRR documents every affected area and item for your adjuster.

Many can — depending on material and exposure time. Hard surfaces (metal, glass, some plastics) often clean successfully. Porous materials (upholstered furniture, clothing, mattresses) are judgment calls based on soot penetration and odor. We inventory and document everything: salvageable items go to our cleaning facility; total-loss items are photographed and listed for your claim.

Smoke odor molecules penetrate porous materials — drywall, wood framing, insulation, ductwork. Surface cleaning alone doesn't reach them. DRR uses thermal fogging, hydroxyl generators, and when necessary ozone treatment to break down odor molecules throughout the structure. Jobs that skip this step leave behind odor that returns with temperature changes.

ANSI/IICRC S700 is the professional standard for fire and smoke damage restoration. It defines assessment protocols, cleaning methods by material type, odor elimination requirements, and documentation standards. DRR's fire-smoke team is trained and certified to S700 — both because it produces better outcomes and because insurance carriers require defensible documentation.

Yes — DRR manages the full scope under one contract. Emergency stabilization, smoke and soot cleaning, contents pack-out, odor elimination, demolition of char and fire-damaged materials, and complete reconstruction including drywall, flooring, paint, and cabinetry. One point of contact start to finish.

We conduct a contents inventory at the loss site — photographing every item and assigning it a status (salvageable, questionable, or total loss). Salvageable items are packed out, transported to our secure cleaning facility, cleaned and deodorized, and returned to you after reconstruction. Total-loss items are documented with photos and item descriptions for your insurance claim.

Yes — all of Maricopa County, 24/7. Tempe, Mesa, Chandler, Scottsdale, Gilbert, Glendale, Peoria, Surprise, Goodyear, Avondale, Buckeye, Queen Creek, San Tan Valley, Apache Junction, Paradise Valley, Fountain Hills, Cave Creek, and Ahwatukee.