The short answer
DRR is a locally-owned IICRC Certified Firm serving Phoenix Metro with its own certified crew dispatched from Tempe, AZ. Unlike SERVPRO franchise locations that operate through a corporate call center and may subcontract work, DRR provides direct owner accountability from first call through rebuild. Same insurance billing, same carriers — different ownership model.
Side-by-Side
DRR vs. SERVPRO — how they compare
Credential Verification
What IICRC Certified Firm means
There are two types of IICRC credentials: individual certifications (held by technicians) and Firm certification (held by the company). IICRC Certified Firm status means the company itself has demonstrated that its business practices, documentation standards, and overall operations meet IICRC requirements — not just one technician. DRR holds Firm certification #70021258.
When hiring a restoration company, verify Firm certification, not just whether an employee has an individual IICRC cert. View DRR's full license and certification documentation →
Honest Assessment
When franchise can be an advantage
For very large multi-state losses, national franchise networks can deploy resources from multiple locations simultaneously. If a major storm hits Phoenix and DRR's local capacity is exceeded, a franchise with regional backup has an advantage in surge scenarios. For typical residential and commercial losses, local ownership wins on response time, accountability, and cost.
FAQ
DRR vs SERVPRO Phoenix — Frequently Asked Questions
Is SERVPRO locally owned in Phoenix?
SERVPRO franchises in Phoenix are independently owned and operated by local business owners who license the SERVPRO brand. They are not corporate employees. The quality, certifications, and capabilities of each Phoenix-area SERVPRO franchise vary based on that individual owner's investment in training and equipment.
How fast does DRR respond compared to SERVPRO in Phoenix?
DRR dispatches from its Tempe, AZ location and targets 60-minute on-site response across Phoenix Metro. SERVPRO franchise response times depend on which franchise territory covers your location and their current crew availability. During high-demand periods (monsoon season), franchise networks may triage based on job size and profitability.
Does SERVPRO use subcontractors?
It depends on the individual franchise. Some SERVPRO franchises use their own crews exclusively; others subcontract portions of the work, particularly reconstruction. DRR uses its own IICRC-certified crew for mitigation and coordinates closely with trusted reconstruction subcontractors when needed for larger rebuild scopes.
What is an IICRC Certified Firm?
An IICRC Certified Firm has demonstrated that the company — not just individual employees — meets IICRC standards for business practices and technical documentation. DRR holds IICRC Firm Certification #70021258. Individual IICRC certifications (WRT, ASD, etc.) apply to specific technicians; Firm certification applies to the entire operation.
Is DRR or SERVPRO cheaper for water damage restoration in Phoenix?
Restoration costs are primarily driven by the scope of damage, materials affected, and water category — not the company. Both DRR and SERVPRO bill insurance using Xactimate, and both are bound by industry pricing guidelines. The primary difference is in who bears accountability if something goes wrong: one local owner (DRR) vs. a franchise structure.
Does DRR work with the same insurance carriers as SERVPRO?
Yes — DRR works directly with all major carriers including State Farm, Allstate, USAA, Farmers, Travelers, and regional Arizona carriers. We are not on any carrier's exclusive preferred vendor list, which means we work for you — not for the insurance company.
Can I choose DRR instead of a franchise recommended by my insurance company?
Yes. You have the right to choose your own restoration contractor in Arizona. Insurance carriers may recommend a preferred vendor, but you are not required to use them. DRR is experienced in working directly with adjusters regardless of carrier recommendation.
Why does it matter whether my restoration company is locally owned?
Local ownership means one person is accountable for the outcome of your job. When issues arise — and they sometimes do in large restoration projects — you have direct access to the decision-maker. With a franchise, issues get filtered through multiple layers (franchisee, corporate). DRR's owner has direct oversight of every job.
One owner. One crew. Direct accountability.
IICRC Certified Firm dispatching from Tempe, AZ. 60-minute response across Maricopa County. We bill your insurance directly — you deal with us, not a call center.
(602) 228-949424/7 · Free on-site estimate · All of Maricopa County