One licensed contractor from first call to final walkthrough — 24/7 across the West Valley. Call (602) 228-9494.
Disaster Recovery Restoration is a KB-1 Dual licensed general contractor (AZ ROC #349012) serving Surprise and the far northwest valley. Most of the city's housing is post-2000 master-planned construction, and the losses it generates — newer-construction water damage, HVAC-related moisture, monsoon flash floods, and property claims in retirement-oriented 55+ neighborhoods — all end the same way: with a home that needs a rebuild done right. Our in-house reconstruction team handles structural repairs, drywall, flooring, cabinetry, and paint under one contract, documented in the Xactimate format your insurance carrier expects.
The Rebuild Is Half the Job.
Most Companies Skip It.
Plenty of restoration companies will dry a Surprise home out, then hand you a list of general contractors and wish you luck. That handoff is where schedules slip, scope gets lost, and the homeowner becomes the project manager by default.
DRR's KB-1 Dual license exists so that never happens. The team that documented your loss executes your rebuild — permitted where Arizona statute requires it, matched to your home's original finishes, and managed by one person whose number you have.
How It Works
Our Reconstruction Process
Call & on-site walkthrough
One call reaches a licensed contractor, 24/7. We walk the Surprise property with you, document the damage room by room, and explain what the rebuild will actually involve before anything is signed.
Xactimate scope & carrier alignment
Reconstruction scope is written in Xactimate — the same format your adjuster uses — so the estimate, supplements, and final billing all match. If your carrier already wrote a scope, we can build directly to it.
Permits & scheduling
Structural work is permitted and inspected where required by Arizona statute. Your project manager files the paperwork, sequences the trades, and gives you a written schedule before the first wall goes up.
Structural rebuild
Framing, sheathing, and load-bearing assemblies compromised by water, fire, or monsoon flooding are repaired or replaced to code. Most of Surprise's housing is post-2000 construction, so we rebuild to the modern standards the rest of the home was built to.
Finishes — drywall, flooring, cabinetry, paint
Interior finishes are hung, textured, installed, and color-matched by our in-house team. In master-planned Surprise communities that means matching current production-builder finishes rather than settling for close-enough.
Final walkthrough & documentation
The project closes with a walkthrough against the original scope and a complete documentation package — permits, inspections, and carrier-ready records — for your files and your insurer's.
Licensed, Documented, Accountable
KB-1 Dual General Contractor
AZ ROC #349012 — residential & commercial
IICRC-Certified Firm
Mitigation and rebuild under one roof
24/7 Response
60-minute on-site target, every day
Carrier-Ready Documentation
Xactimate scopes, permits, BBB A+
FAQ
General contractor Surprise — FAQ
Are you a licensed general contractor in Surprise?
Yes. AZ ROC #349012 — a KB-1 Dual — is the license DRR builds under in Surprise and across the rest of Arizona, on residential and commercial projects both. Its scope runs the full length of a rebuild, from repairing structure through interior finishes, trade coordination, and the sign-off that closes the file, and it sits alongside our IICRC firm certification and BBB A+ rating.
Can one company handle both the cleanup and the rebuild?
That is the entire point of our license structure. The same firm that mitigates a water, fire, or mold loss in your Surprise home carries the project through reconstruction under one contract, with one project manager. No handoff to an unfamiliar general contractor, no scope gap between what the mitigation crew documented and what the build-back crew executes.
How quickly can you get to Surprise?
We dispatch 24/7 with a 60-minute on-site target. Surprise sits on the far northwest side of the valley, roughly 45–60 minutes from our Tempe headquarters, so it is one of our longer runs — which is exactly why we send crews with the equipment depth to make one trip count. For reconstruction itself, scheduling is planned rather than emergency-driven, and your project manager gives you a written schedule up front.
Do you work in Surprise's 55+ and retirement-oriented neighborhoods?
Yes — retirement-oriented communities are a meaningful share of the Surprise property claims we see. A rebuild is disruptive for anyone, and more so for a homeowner who is in the house all day while the work happens. We assign one project manager for the entire job, keep the schedule predictable, coordinate with a designated family contact when that helps, and document everything for the carrier so the homeowner is not chasing paperwork.
Will the rebuild match my home's original finishes?
Most of Surprise's housing stock is post-2000 master-planned construction, which works in your favor: production-builder materials from that era are generally still matchable. We match like-kind-and-quality per Arizona insurance code requirements, and where an exact match is no longer made we present alternatives and document the substitution before ordering. Where an HOA has finish requirements, we prepare the submittal paperwork as part of the job.
Do you coordinate directly with my insurance carrier?
Yes. Scope is written in Xactimate, matching your adjuster's format, and supplements for damage discovered during demolition are submitted with the same level of evidence as the original scope. For the newer-construction water losses and monsoon flood claims that drive most Surprise rebuilds, that documentation discipline is usually the difference between a smooth claim and a contested one.
A storm damaged my roof as well — can you handle that too?
Yes. Monsoon flash flooding and storm damage often arrive together in the far West Valley. Reconstruction runs under our KB-1 Dual license (AZ ROC #349012), and roofing repair or replacement runs under our dedicated roofing license (AZ ROC #365125 — CR-42 Specialty Dual Roofing) — so the roof, the structure, and the interior finishes are all rebuilt by one accountable company.
Do you pull permits for reconstruction work in Surprise?
Yes. Structural repairs are permitted and inspected where required by Arizona statute, and your project manager handles the filings, inspection scheduling, and closeout documentation. You receive the full permit record at the end of the project — which matters again later, at resale or for future insurance claims.
Ready to rebuild
your Surprise home?
One licensed general contractor from mitigation through final walkthrough — serving Surprise and the far northwest valley under AZ ROC #349012 KB-1 Dual.

